Refund policy

Here's your Return & Refund Policy:

Return & Refund Policy

Last updated: May 28, 2026

Thank you for shopping with us. Please read our policy carefully before making a purchase.

Physical Products

Return Window You have 14 days from the date you receive your order to request a return.

Eligibility To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items The following items cannot be returned:

Items marked as final sale or clearance
Personalised or custom-made products
Perishable goods
Items that have been opened, used, or damaged after delivery

How to Request a Return To start a return, contact us at [your support email] with your order number and reason for return. We will provide you with a return shipping address and instructions. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to process the transaction.

Digital Products

Due to the nature of digital goods, all sales of digital products are final and non-refundable once the product has been delivered or access has been granted.

Exceptions We may offer a refund for a digital product if:

You have not yet downloaded or accessed the product
There is a technical issue that prevents the product from functioning as described and we are unable to resolve it

To request an exception, please contact us at [your support email] within 14 days of purchase with your order number and a description of the issue.

Damaged or Defective Items

If you receive a physical item that is damaged or defective, please contact us within 48 hours of delivery at [your support email] with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.

Order Cancellations

Physical orders may be cancelled before they are dispatched. Once an order has shipped, it cannot be cancelled and must go through the return process.

Digital orders may be cancelled before delivery or access is granted. Once fulfilled, cancellations are not available.